The Best of Inc.'s Feature Stories in 2013

Reed Young
17 of 19

Etsy: Now Comes The Hard Part

What do you call a company that is growing rapidly, has hundreds of happy employees, and is worth hundreds of millions of dollars--but is still deeply troubled? You call it Etsy.

Tom Foster tells the story of Etsy CEO Chad Dickerson's distinctly 21st-century management challenge. "In a social-media savvy, super-connected world, business leaders are not just leaders of their teams and accountable to their investors; they are often leaders of passionate communities of buyers and sellers and members," Foster says. "Etsy is a stark example of that." Read it now.